Your privacy is as important to us as it is to you. We understand that intimate wellness products are personal, and we are committed to protecting your confidentiality at every step. Shopping online allows you to make your purchase discreetly and confidently, without unnecessary exposure.

At OoxaO™, we go the extra mile to ensure your privacy is respected: Plain Packaging: All OoxaO™ products are shipped in unbranded, plain packaging with no markings or logos. Neutral Return Address: The return address will not mention OoxaO™ or the nature of the product.

You can trust us to keep your purchase completely private, from order to delivery.

At OoxaO™, we prioritize the safety of your information. We employ advanced physical, electronic, and managerial procedures to prevent unauthorized access or disclosure and secure all data processed through our website.

We collect information to enhance your shopping experience, provide excellent customer service, and improve our products. Rest assured, OoxaO™ values your trust and handles all data responsibly.

• Order Fulfillment: To process and track orders efficiently.
• Customer Support: To respond to inquiries and resolve issues.
• Personalized Communication: To share relevant updates, promotions, and special offers tailored to your interests.
• Website Optimization: To improve functionality and enhance your browsing experience.
• Engagement Opportunities: To invite participation in surveys, feedback programs, and events.

OoxaO™ may share your data with trusted service providers and affiliates strictly for the following purposes:

• Order Fulfillment: Ensuring seamless delivery and tracking.
• Payment Processing: Collaborating with secure gateways like Stripe for transactions.
• Marketing and Analysis: Developing effective communications and improving services.

These partners are bound by strict confidentiality agreements and are prohibited from using your data for any purpose beyond their designated tasks.

OoxaO™ may use cookies or similar technologies to enhance your experience on our website. These tools help us understand user preferences and improve functionality. You can manage your cookie preferences through your browser settings.

We respect your rights regarding your personal information. You have the right to request:

• Access: Review the data we have collected.
• Correction: Update inaccurate or incomplete information.
• Deletion: Remove your personal data (where applicable).

For any concerns or requests, please contact us at [email protected].

For further questions about this Privacy Policy or how your data is handled, reach out to us:

We periodically update this Privacy Policy to reflect changes in our practices or for legal compliance. Please review it regularly for updates. The latest update was made in December 2024.

OoxaO™ is not responsible for illegible or incomplete payment receipts, transmission errors, or technical issues during the purchase process. The information required to complete a purchase includes the customer’s name, billing and shipping address, phone number, email address, and payment details.

All credit card details are processed securely through Stripe and are not stored by OoxaO™ after the transaction is completed. Other personal information may be retained temporarily to facilitate order processing and service improvement.

For further inquiries regarding payment security, please contact us at

At OoxaO™, we partner with trusted third-party logistics providers to ensure timely and secure delivery of your orders, both locally and internationally.

• Orders are processed within 2-5 business days.
• Tracking details are sent via email upon dispatch. Please ensure a valid email address is provided.

Delivery times are estimates and may vary due to factors beyond our control, such as courier delays, adverse weather, or emergencies. Customers must report undelivered parcels within 5 days of the estimated delivery date. Claims beyond this period may not be eligible for resolution.

Ensure accurate shipping information during checkout, as changes cannot be made after confirmation.

OoxaO™ is not liable for:

• Delivery delays caused by couriers or unforeseen circumstances.
• Non-delivery due to incorrect addresses or unresponsive recipients.
• Orders sent to restricted locations (e.g., P.O. boxes, military addresses, or hotels).

For assistance with shipping, contact us at [email protected].

By placing an order, customers accept responsibility for the shipping process once the parcel leaves OoxaO™’s warehouse and is handed over to the courier. Our logistics partners maintain a 98.99% success rate, ensuring reliable deliveries.

Delivery issues should be directed to the courier using the provided tracking details. If further assistance is needed, contact our support team at

• Incorrect item(s) received.
• Defective item(s) upon arrival.

Retain the product and packaging until further instructions are provided. Returns without prior notification to OoxaO™ will not be processed.

1. For incorrect or defective items, proof (e.g., images or videos) must be provided upon request.
2. Return requests must be submitted within 7 days of receiving the item(s).
3. Defective items purchased more than one year prior are ineligible for returns.
4. Refunds and exchanges are only applicable for items purchased via the OoxaO™ Official Website.
5. All returned products must be unopened, unused, and in original packaging.
6. Shipping fees for returns are the customer’s responsibility.
7. OoxaO™ is not liable for parcels lost during the return process.

Refund Processing:

• Refunds will be processed within 14-20 business days after receiving and approving the returned item(s).
• Refunds are issued via the original payment method or as store credit, per the customer’s preference.

OoxaO™ reserves the right to amend these terms and conditions without prior notice.

For assistance, contact