Frequently Asked Questions
All orders are processed and shipped within 48 hours on business days (Monday – Friday, excluding public holidays). Orders placed during weekends or public holidays will be processed on the next business day.
Please allow for delivery within the specified timeframe from the dispatch date. Delays may occur during public holidays or peak periods.
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package via our logistics partner’s website. If you do not receive tracking details within 3 business days, contact us at [email protected].
We process orders quickly, so changes cannot be made once your order is confirmed. If you have entered an incorrect shipping address, please contact us immediately at [email protected]. While we will do our best to assist, we cannot guarantee changes once the package has been dispatched.
We accept secure payments via credit and debit cards including Visa, MasterCard, and AMEX, processed through Stripe’s encrypted payment gateway. All transactions are protected with advanced security measures to ensure a safe and seamless checkout experience.
For international shipping, delivery will take approximately 1-3 business days.
Tracking details will be sent to your email once your order is dispatched.
Tracking details will be sent to your email once your order is dispatched.
FREE delivery for orders of 3 bottles or more. A standard shipping fee of SGD 5 applies to orders below this quantity.
We accept returns within 7 days of receiving your order if the item is incorrect or defective. To initiate a return, please contact [email protected] with your order number and reason for return.
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To request a refund, email [email protected] within 7 days of receiving your order. Please provide your order number, images of the product, and a brief explanation of the issue.
Yes, return shipping costs are the customer’s responsibility, except for cases where an incorrect or defective item was sent.
Once we receive your returned item, we will inspect it and process your refund within 14-20 business days. Refunds will be issued to the original payment method or as store credit, depending on your preference.
Yes! We offer a No-Questions-Asked 30-Day Money-Back Guarantee. If you’re not satisfied with OoxaO™, simply email us at [email protected] within 30 days of receiving your order to request a refund. Returning the unused portion in its original packaging is required. Return shipping fees will be the responsibility of the customer. Once we receive and inspect the returned item, the refund will be processed within 14-20 business days.